Leading a team of advanced technical support specialists, the full-time salaried Network Integration Manager will oversee Tier 3 support operations for the STRATIS IoT smart building platform, ensuring reliability and effective resolution of complex network and integration issues in a remote environment. Key responsibilities Manage day-to-day Tier 3 support operations, including workload prioritization and complex escalations Lead, coach, and develop the Network and Integration Specialists team to enhance technical support capabilities Collaborate with cross-functional teams to identify root causes of issues and implement continuous improvements Required qualifications Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications Engineering, Information Technology, or a related field Five or more years of relevant experience in network engineering, technical support, or IoT operations Two or more years of experience in people management or technical leadership Strong knowledge of IP networking concepts and experience with network hardware and architecture Demonstrated ability to manage customer-impacting escalations and technical incidents effectively
Network Integration Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.