Mainframe System Production SupportEnsures that mainframe applications are always available and functioning properly to meet business needs. Minimizes application downtime through proactive monitoring and prompt issue remediation. Detect, log, and resolve system disruptions while minimizing impact on business operations.
Document known issues and resolutions. Support ad-hoc reporting needs for business stakeholders.This role will be backfilling system production support due to the loss of a key resource. This role is intended to assist with the maintenance of business continuity for the mainframe licensing system.
The Contractor shall deliver all goods and/or provide all services necessary to accomplish the objective set above, in accordance with the following deliverables/milestones, criteria for completion and special requirements.Maintenance/Production issues pertinent to system deliverables Maintain the quality of system functions, processing and reporting for the end users Documenting the current system for conversion purposes Assisting the employee in documenting the workflows and data quality and conversion rules for the new system Modernization Assist and determine practical solutions to business and programming problems during Driver Services conversion. Data Cleansing e.g. CT300 licenses, registration suspensions, public acts, etc.All deliverables are subject to peer review, supervisor approval and business acceptance.
There are no special requirements for this project.