EMC OaktonThe successful candidate will support the AT&T Global Client Support Center team in Oakton, VA. Candidate must be flexible and willing to work a scheduled shift in a 24/7/365 operational support environment. This may include off-shifts, nights and weekends.
In addition, some substitute rotation may be required at times.The high level responsibilities for the Network Analyst position are to monitor for, troubleshoot, and manage incidents for Wide Area Network and/or Local Area Network environments for several large, custom global enterprise network deployments.The successful candidate will work in a 24x7 Network Operations Center providing advanced tier 2 technical support of WAN/LAN networks for domestic and global clients. Previous experience in a NOC environment and troubleshooting faults in a complex network environment are required. Hours must be flexible.The candidate will work as part of an operations team using AT&T’s iGems network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients.
This position requires that the analyst be able to dynamically multitask on complex, diverse issues and work with customers in a fast-paced SLA driven environment. The expectation is that the candidate will adapt to and drive change.The successful candidate must demonstrate excellent communication skills to clearly document and communicate their findings, internally and externally. The candidate will interact with customers and must be able to communicate at a technical as well as non-technical level with peers, management, and customers.The successful candidate must be willing to jump into any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities, accurately quickly diagnose and isolate the source of the network incident, and to take appropriate action to restore service.
ITIL knowledge/experience is desirable.Candidate should demonstrate a sense of urgency and appropriate level of customer advocacy to correct problems on our clients’ behalf.Candidate ***MUST BE A US CITIZEN*** and capable of obtaining security clearances as necessary to support our government and regulated accounts.