Network Engineer- palo alto

Role: Network Engineer
Experience Required: 8-10 years
Number of Positions: 3

Name Required Experience
Digital : Network Security Palo Alto Yes 7 years

Role Title: Onsite Network Engineer - Intermediate Level

Description:
"We are seeking an experienced Network Engineer to support day-to-day enterprise network operations, troubleshooting, maintenance, and implementation activities. The ideal candidate will have solid hands-on experience with Cisco networking technologies and Palo Alto firewalls, along with strong knowledge of enterprise Wi-Fi environments.
The role will also provide network-related support for audio/video (A/V) and conference room technologies, requiring the ability to troubleshoot connectivity, VLAN, wireless, cabling, and endpoint-related issues."

"Key Responsibilities
• Support and troubleshoot enterprise LAN/WAN and wireless network infrastructure.
• Configure, maintain, and troubleshoot Cisco switches, routers, VLANs, trunks, STP, routing, and network connectivity.
• Support Palo Alto Networks firewalls, including security policies, NAT, VPN connectivity, routing, and firewall troubleshooting.
• Troubleshoot enterprise Wi-Fi connectivity, access points, authentication, coverage, interference, roaming, and performance issues.
• Perform network troubleshooting using tools and techniques such as ping, traceroute, packet captures, Wireshark, SNMP, syslog, and interface-level diagnostics.
• Troubleshoot A/V and conference room connectivity, including displays, conferencing devices, network-connected A/V endpoints, cabling, and related peripherals.
• Work with collaboration/meeting-room technologies such as Microsoft Teams Rooms, Cisco Webex, or similar platforms.
• Diagnose network issues affecting voice, video, and collaboration services, including latency, jitter, packet loss, bandwidth, QoS, and multicast where applicable.
• Perform network device configuration changes, firmware/software upgrades, and routine maintenance following established change-management processes.
• Monitor network availability and performance and proactively address recurring issues.
• Maintain network diagrams, device inventory, configuration documentation, and troubleshooting procedures.
• Work closely with infrastructure, security, desktop, telecom, facilities, and A/V teams during incidents and implementations.
• Participate in incident resolution, root-cause analysis, and problem-management activities.

ESSENTIAL_SKILLS
• 8 10 years of hands-on enterprise network engineering/support experience.
• Strong working knowledge of Cisco routers and switches.
• Hands-on experience supporting Palo Alto Networks firewalls.
• Good understanding of TCP/IP, DHCP, DNS, VLANs, subnetting, NAT, VPN, STP, routing, and QoS.
• Strong experience troubleshooting enterprise Wi-Fi networks.
• Ability to diagnose problems across network, wireless, endpoint, cabling, and application layers.
• Experience troubleshooting A/V, video conferencing, or conference-room equipment.
• Familiarity with network monitoring and troubleshooting tools.
• Strong incident troubleshooting skills with the ability to independently handle L2/L3 operational issues.
• Good communication and documentation skills."

DESIRABLE_SKILLS
"• CCNA or equivalent practical Cisco networking experience.
• Palo Alto PCNSA/PCNSE certification or equivalent firewall experience.
• Experience with Cisco wireless solutions such as Catalyst Wireless/WLC.
• Familiarity with Microsoft Teams Rooms, Cisco Webex, Crestron, Poly, Logitech, or similar A/V technologies.
• Exposure to network monitoring platforms such as SolarWinds, Cisco Catalyst Center, PRTG, or Dynatrace.
• Experience working in an enterprise environment with ITIL-based Incident, Problem, and Change Management processes."

SKILLS_REQUIRED
Palo Alto Cisco Networking Wi-Fi Network Troubleshooting A/V Support

Experience REquired "• 8 10 years "

Role Descriptions: Strong experience in installing and configuring Windows 11. Need to troubleshoot and provide solutions for critical and escalated on Windows 11.Sound experience in troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility driver issue application installation slowness issues.Extensive work experience in installing and configuring Mac LaptopsOS. Need to troubleshoot and provide solutions for critical and escalated issues in Mac.Provide solution for OS upgrade and patching related issues.Experience managing White Glove or VIP users is added advatageEnsure all security and audit compliances are implemented with SLA.Strong experience in M365 tools (incl Office Outlook Teams OneDrive). Need to troubleshoot and provide solutions for critical and escalated issues.Strong hands on experience with Intune and ensure all the end points are configured and managed through Intune. Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management).Hands on experience with Tanium. Configure and manage all the end points across the enterprise.Strong hands on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration.Install configure and manager AVD (Azure Virtual Desktop). Need to troubleshoot and provide solutions for critical and escalated issues in AVD.Strong experience in troubleshooting and fixing Application issues on Windows 11 Mac AVD such as Adobe chrome VPN client and other 3rd party applications.Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop Laptop OS Application issues.Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before wide spread impact.Need to identify Service Improvements Value Additions Automation opportunities and work to implement them.Strong understanding and knowledge of ITIL process (Incident Problem Change Management) and SLAs.
Essential Skills: Role Desktop Engineer L3 SMESkill Set Windows 11 Mac M365 Intune AVD Autopilot TaniumExperience 6 YearsWork Hours Primarily US Business HoursResponsibilitiesStrong experience in installing and configuring Windows 11. Need to troubleshoot and provide solutions for critical and escalated on Windows 11.Sound experience in troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility driver issue application installation slowness issues.Extensive work experience in installing and configuring Mac Laptops OS. Need to troubleshoot and provide solutions for critical and escalated issues in Mac.Provide solution for OS upgrade and patching related issues.Experience managing White Glove or VIP users is added advantageEnsure all security and audit compliances are implemented with SLA.Strong experience in M365 tools (incl Office Outlook Teams OneDrive). Need to troubleshoot and provide solutions for critical and escalated issues.Strong hands on experience with Intune and ensure all the end points are configured and managed through Intune. Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management).Hands on experience with Tanium. Configure and manage all the end points across the enterprise.Strong hands on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration.Install configure and manager AVD (Azure Virtual Desktop). Need to troubleshoot and provide solutions for critical and escalated issues in AVD.Strong experience in troubleshooting and fixing Application issues on Windows 11 Mac AVD such as Adobe chrome VPN client and other 3rd party applications.Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop Laptop OS Application issues.Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before wide spread i