Job TitleCompany: Blue Ridge CommunicationsHybrid WFH Shift: Monday-Friday, 8AM-5PM plus on call rotationPencor and its subsidiaries are Equal Opportunity EmployersDuties include:Researching, designing, implementing and troubleshooting Blue Ridge Internet, Phone and IP Video solutions along with core Networking and SecurityDOCSIS, PON/FTTH, Cisco, Calix, Harmonic, Palo Alto, eero, etc.Deploying and configuring network equipmentCisco, Calix, Harmonic, Palo Alto, Servers and VMWareProviding a high level of technical understanding of Blue Ridge deployed technologies and servicesInteracting with hardware and software vendors for technical support when required and using escalation standards and personal judgment to ensure the timely resolution of issuesProviding training and support for employeesAccepting and resolving escalated trouble tickets from our Level II Tech SupportManaging time-sensitive projects effectively and efficientlyParticipating in weekly On-Call shift rotationOther duties as assignedRequired Qualifications, Knowledge and Skills:Degree in Networking Technology, Electrical Engineering, Computer Science, or Telecommunications OR 5-10 years of industry experienceEstablished residency in PennsylvaniaValid PA Driver's License and good driving recordExperience with Cisco and service provider hardware and softwareCisco Swithching/Routing/CMTS, Calix, PON, Harmonic DOCSIS/PON, Palo AltoExperience with Windows Server, Linux and Unix (Solaris) Operating SystemsThorough knowledge of configuration and troubleshooting dynamic routing protocolsUnderstanding TCP/IP, VLANs, VRFs, EVPN, BGP and OSFPNetwork Technology Fundamentals and experience with Cisco IOS, IOS-XE and IOS-XRCisco CCNA and/or CCNP Certifications or equivalentExceptional Communication Skills - Oral and WrittenExcellent Troubleshooting skillsExcellent Organization & Time Management SkillsAvailability to troubleshoot and resolve issues during off-work hours and/or extended hours to ensure project/outage needs are addressedAbility to learn all aspects of our Networking Engineering and Operations responsibilities, including Optical and RF design, as well as IP Video solution architecturePreferred Knowledge and Skills:Understanding of HFC Cable Plant, RF Spectrum, and Cable Provider Headend configurationUnderstanding of DOCSIS standards, CMTS, and Cable ModemsUnderstanding of Calix and/or Harmonic XGS-PON solutions and architectureComputer scripting skills for routine task automation: Python, AnsibleUnderstanding key aspects of Network Security, including Risk Assessment and Security PoliciesExperience with various security tools, system logs, and packet captures, including Syslog, XDR, SIEM, IDS/IPS, and Vulnerability scannersExperience with Firewall principles and Access Lists