Base Pay Range
$30.00/hr - $33.00/hr
We have two 12 month contract to hire opportunities for an early-career IT professional with a bachelor’s degree and 0–2 years of experience who brings a foundational understanding of TLS/certificates, basic Linux/Windows command-line skills, and strong operational discipline working in ticket-driven environments. They are detail-oriented, process-focused, and comfortable collaborating across application, infrastructure, and security teams to ensure certificates are accurately tracked, renewed, validated, and documented—helping prevent outages and security incidents in a highly regulated enterprise environment. 100% Remote.
8-5pm - Hours are EST.
Requirements
- MUST HAVES: Bachelor’s Degree
- 0–2+ years of experience
- Foundational Understanding of TLS/Certificates
- Ticketing & Operational Discipline
- Preferred Experience: Healthcare background/exposure would be nice to have, not required
About the Role
- This team is responsible for daily certificate lifecycle operations across the enterprise.
- Its mission is to prevent certificate-related outages and security incidents by ensuring certificates are identified, renewed, validated, and tracked correctly before expiration.
- The team acts as the first line of defense against certificate failures by:
- Coordinating renewals with application and platform teams
- Validating certificate replacements
- Ensuring ownership and follow-through
- The team operates within a collaborative, operations-focused environment.
- Works closely with application teams, platform/infrastructure teams, security and compliance partners.
- Culture emphasizes process adherence, clear communication, calm execution during time-sensitive work, structured, predictable, and highly documented tasks, with strong peer support.
Day-to-Day Responsibilities
- Reviewing certificate expiration alerts and daily queues
- Identifying the owning team for expiring certificates
- Opening or updating tickets to track renewal progress
- Assisting with certificate issuance or reissuance using established tools
- Validating certificate installation (e.g., checking endpoints or configurations)
- Communicating status updates to stakeholders
- Escalating risks when timelines or ownership are unclear
- The work is repeatable, process-driven, and measurable, with clear handoffs.
Performance Expectations & Metrics
- Certificates renewed before expiration
- Accuracy of validation and documentation
- SLA adherence on certificate-related tickets
- Clear, professional communication with partner teams
- Consistent use of runbooks and standard procedures
What Makes This Role Unique?
- Direct, visible impact on system reliability and security
- Exposure to a wide range of technologies and application types
- Excellent foundation for careers in security engineering, platform operations, SRE, or infrastructure roles
- Structured learning path with hands‑on experience in a critical domain
- Opportunity to become a trusted operational expert in a high‑risk, high‑value area