Network Customer Service Specialist

Working remotely in a full-time capacity, the Network Customer Service Support Specialist will serve as a trusted advisor to clients, resolve complex issues, and enhance client relationships through effective communication and problem-solving. Key responsibilities Serve as a primary point of contact for clients, providers, and partners, addressing inquiries and providing tailored solutions Investigate and resolve multifaceted issues by analyzing information across various systems and collaborating with internal teams Proactively monitor client interactions and tackle escalated issues to maintain high service standards Required qualifications High School diploma or equivalent 2-5 years of relevant experience in customer or client support, preferably in the medical coding or insurance industry Experience in a fast-paced, production environment, such as a call center or medical office Demonstrated ability to handle multiple assignments accurately and efficiently Experience with Salesforce is preferred