Our client, a leading enterprise technology services organization, is seeking a Data Center High Touch Engineer (HTE) to join their team. As a Data Center High Touch Engineer, you will be part of the Network Services organization supporting enterprise data center and network operations teams. The ideal candidate will have strong communication skills, a proactive troubleshooting mindset, and the ability to lead in high-pressure situations, which will align successfully in the organization.
Job Title
Data Center High Touch Engineer (HTE)
Location
Remote/East Coast
Pay Range
$65 per hour W2 / Benefits
What’s the Job?
- Lead escalation support and resolve Severity 1 and Severity 2 network incidents across data center, routing, switching, and WAN environments
- Drive complex troubleshooting efforts in partnership with Cisco TAC while keeping customers and internal teams informed
- Provide Root Cause Analysis (RCA) reports including root cause, corrective actions, and prevention recommendations
- Act as a customer-facing technical advisor, building trust and maintaining strong technical and management relationships
- Support Quarterly Business Reviews (QBRs), technical documentation efforts, and informal knowledge transfer sessions
What’s Needed?
- 3–4 years of hands‑on experience in routing, switching, and data center networking environments
- Strong understanding of Nexus (NX-OS), ACI, XR, vPC, VXLAN, OSPF, and BGP
- Proven experience troubleshooting complex, real‑world network issues in fast‑moving environments
- CCNP Route Switch or equivalent practical experience (Cisco TAC / HTTS background a plus)
- Confident verbal and written communication skills for customer‑facing engagements
What’s in it for me?
- Opportunity to work in mission‑critical, enterprise data center environments
- High‑visibility, customer‑facing role with hands‑on technical ownership
- Collaboration with senior engineers and Cisco TAC on advanced network challenges
- Professional growth through exposure to cutting‑edge data center technologies
- Competitive compensation and long‑term career potential