Key Skills: Need strong exp in SD-WAN and Fortinet. Please don't submit irrelevant profiles for this role.
Main Responsibilities:
- The role will be involved in support of highly critical production environment and will be engaged in design and deployment of large range systems along with a team of technically competent professionals.
- Demonstrate ownership and responsibility in all assignments.
- Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.
- Provide L3 level support.
- Strong technical aptitude and ability to research and solve complex issues independently.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with network issues.
- Knowledge retention actively participate in documentation of technical procedures.
- Projects: perform effectively as project leader or project team member as required for network related projects and internal assignments.
- Ability to participate and contribute during crisis times, assist team members/leads/customer/HCL Senior management, as needed.
- Show adaptability and flexibility in work to suit business requirements.
- Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd /3rd level support in response to Major Incidents.
- Managing relationships with key stakeholders to ensure aligned delivery and support activities, optimizing opportunities to derive added value.
- Resolve moderate to complex (P1, P2 and P3) incidents and problems effectively and in a timely manner.
- Responsible for performing root cause analysis and long-term fixes.
- Responsible for implementation of medium to complex components of a project module, change request.
- Responsible for providing trend analysis to management team to enable them to make informed decisions.
- Work in a cross-cultural team and communicate effectively.
Technical / Professional Qualifications:
- 8+ years of Network administration experience in large enterprise environment.
- Cisco and other industry standard networking certifications.
- Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery.
- Candidates must possess a solid understanding of LAN and WAN concepts (including wireless LAN and Firewall) plus an average of 6 to 8 years of hands-on experience supporting enterprise class routers, switches in a global network environment using common network security practices, standards, and troubleshooting.
- Candidates must possess excellent technical skills and be able to deliver results under pressure.