Network & Systems TechnicianLocation: Near Amsterdam, NY Pay Range: $20.00 – $22.00 per Hour Employment Type: Full-TimeGrow Your IT Career with a Leading Technology Services TeamOur growing technology services client is seeking an IT Support Technician II to join its client support team. This is an excellent opportunity for an IT professional who enjoys solving technical challenges, providing exceptional customer service, and working with a wide variety of technologies and business environments.The ideal candidate will have prior service desk experience, strong troubleshooting abilities, and a passion for helping users resolve technical issues efficiently and professionally.Position OverviewAs a Network & Systems Technician, you will serve as a key member of the support team, handling incoming technical requests and providing advanced troubleshooting assistance to clients. You will work closely with other technicians, serve as an escalation resource for complex issues, and support a variety of technologies including Microsoft 365, Windows environments, networking systems, security platforms, and Apple devices.This role offers exposure to a broad range of technologies and provides opportunities to develop both technical and customer service skills in a fast-paced managed services environment.Key ResponsibilitiesTechnical Support & TroubleshootingRespond to and resolve incoming support requests via: Phone, Email, Chat, Remote support toolsTroubleshoot and resolve intermediate to advanced technical issues across client environmentsServe as an escalation point for issues that cannot be resolved by Level I support staffDiagnose and resolve workstation, software, network, and connectivity issuesSupport Microsoft 365 environments, including user administration and troubleshootingProvide support for Windows desktops, Windows Server environments, and Apple/Mac systemsAssist with email setup and troubleshooting, including Microsoft Exchange, Outlook, IMAP, SMTPNetwork & Infrastructure SupportTroubleshoot TCP/IP connectivity, DNS issues, DHCP issues, Wireless networking problems, Internet connectivity concernsSupport firewall, security, and network infrastructure technologiesAssist with backup and recovery solutions and best practicesClient Service & CommunicationDeliver exceptional customer service while maintaining a friendly, professional demeanorCommunicate technical information clearly to both technical and non-technical usersBuild strong relationships with clients through responsiveness and problem resolutionEnsure client satisfaction through thorough follow-up and issue ownershipDocumentation & Team CollaborationCreate, update, and maintain detailed support tickets and technical documentationUtilize remote monitoring and management tools to support client environmentsLeverage automation and administration tools to improve efficiencyCoordinate with software, hardware, and technical vendors to resolve support issuesParticipate in team meetings, training sessions, and collaborative troubleshooting effortsAssist with infrastructure upgrades and technology projects as workload permits