Job TitleAmerican Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract.EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!ResponsibilitiesEffectively responds to service tickets submitted by customers requesting network infrastructure supportMaintain and troubleshoot network infrastructure components and systems, which include wired and wireless networks, voice systems and security systemsManages and administers VoIP system using Cisco Unified Communications Manager and voicemail and gatewaysCreate and maintains Standard Operating Procedures (SOPs) as it relates to network, voice systems and security camera systems processesConfigures and deploys network infrastructure devices including routers, switches, UPS, phones, and wireless hardware.Configures network infrastructure devices to ensure efficient and reliable operation fulfilling objectives and processes with minimal downtime and/or interruption to ongoing operationsMaintaining compliance to the Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs)Utilizes various network infrastructure software applications to monitor, analyze, configure, and troubleshoot infrastructure components as neededPractice asset management including physical inventories, maintenance of network infrastructure component inventory and related documentation and technical specifications informationMonitors and tests network infrastructure performance and provide performance statistics and reportsManages and administers LAN/WAN network infrastructure using networking management systemsManages and administers wireless network components access pointsRequired Experience/QualificationsIAT Level II certification (Security+ CE) and one other common computing environment certificate like CCNA, CCNP, etc.Robust network troubleshooting skillsSelf-starter and display the ability to handle multiple responsibilitiesAbility to work under pressure and meet deadlinesAbility to manage multiple projects and be capable of working in an environment where work priorities can change rapidlyProficient verbal and written communication skills in working with technical and non-technical peopleAbility to develop and maintain collaborative relationships among all levels of an organizationAbility to work effectively in a team-based environment and a demonstrated willingness to support Team on all levels to get the job donePreferred Experience/QualificationsBS and 3 years, or AS and 5 years of experience preferredExperience or working knowledge of network infrastructure systems such as VoIP systems, Security Systems, LAN and WAN switches and routersInstalling network equipment and connecting end devicesExperience with Cisco IOS XEUnderstanding of voice, data & video Quality of Service (QoS)Access control list (ACLs), TCP/IP, VLANs, Port Security, IP Multicast, VRFs, and OSPFUnderstanding of 802.1X AuthenticationNetwork Management Systems (SolarWinds)Identity and access control policy platforms (Cisco Identity Services Engine (ISE))Special Requirements/Security ClearanceActive DoD Secret Clearancegroup id: RTX15e409