Network Administrator - AdvancedThe network administrators for these openings, under the general guidance of the assigned Network Operations Center Manager, will coordinate daily/weekly assignments for the deployment, operational support, diagnostics, and troubleshooting of the critical enterprise architecture. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrator will ensure assignments are completed accurately and on time, and regularly provide progress, tasks, and deliverables status updates to the assigned project manager.Specific duties and responsibilities will include but are not limited to the following:Support enterprise network and identity initiatives including SD-WAN deployment, PKI lifecycle management, and secure authentication servicesMonitor, identify, and remediate issues with Agency enterprise network and identity servicesSupport network connectivity and authentication services on Windows-based systemsSupport connectivity and secure access on mobile devices (i.e., Apple devices)Manage the network and identity infrastructure lifecycle at all stagesCreate and maintain network documentation (e.g., diagrams, coverage, and design documentation)Assist with deployment, configuration, and support of SD-WAN, PKI, and secure authentication solutionsPerform enterprise network deployments, installations, and upgradesRequires comfort working on a ladder; ability to lift 40 lbs.Perform firmware/software/security/feature upgrades across network and identity platformsMonitor Agency trouble ticket system and complete assigned network, authentication, and connectivity ticketsServe as the Agency's primary support resource for network and access-related (authentication) technical issuesAssist Agency staff/contractors in resolving network, authentication, and connectivity-related problemsCoordinate and assist with testing and validation of network and identity solutionsAdhere to State and Agency security and IT policies and standardsWork closely with key stakeholder groups including Network, Security, and Server HostingAssist various IT groups with additional tasks such as system/network installations and upgrades (i.e., racking equipment)Create, maintain, and review/improve network and identity documentationPlan, organize, review, and implement project milestones to completionProvide updates to Project TeamPerform other tasks and duties as assignedRequired Skills (Ranked):1.
3+ years of experience with Enterprise Network Infrastructure and LAN Administration2. 3+ years of experience installing, configuring, and troubleshooting switches and wireless access points3. 3+ years of experience with SD-WAN, PKI, and secure authentication services4.
3+ years of experience troubleshooting network connectivity on Windows and mobile devices5. 3+ years of experience creating and maintaining network documentation and diagramsPreferred Skills (Ranked):Industry certifications (CompTIA, Cisco, Microsoft – indicate status on resume)Cisco Networking Academy or similar training / bootcampAdditional Skills:Ability to perform physical network work (lifting up to 40 lbs, working on ladders)Valid driver's license and ability to travel statewideStrong communication skills (technical and non-technical)Strong interpersonal and customer service skillsEducation Requirement: Associate's Degree in a relevant field OR High School Diploma with equivalent work experience