NEED ONLY US CITIZENS :: Application Support (L2/L3)

Overview

Title: Application Support (L2/L3)

Job Type: Contract to Hire

Shift/Work Hours: 2.00 PM – 10.00 PM EST (Should be able to work at least 4 hours/day in Office for weekly 3 days).

Responsibilities

• Provide L2/L3 support for .NET and Java-based applications.
• Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate.
• Collaborate with development, QA, and DevOps teams.
• Monitor application health and performance.
• Perform root cause analysis and implement fixes.
• Maintain technical documentation and support SLAs.
• Knowledge on operating systems: Windows, Linux, Unix.
• Manage and support servers, networks, and virtualization platforms.
• Troubleshoot hardware, software, and network issues.
• Implement system upgrades, patches, and backups.
• Ensure infrastructure security and compliance.
• Maintain system documentation and performance metrics.

Qualifications

• Required Skills: Provide L2/L3 support for .NET and Java-based applications; Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate; Collaborate with development, QA, and DevOps teams; Monitor application health and performance; Perform root cause analysis and implement fixes; Maintain technical documentation and support SLAs; Knowledge on Windows, Linux, Unix; Manage and support servers, networks, and virtualization platforms; Troubleshoot hardware, software, and network issues; Implement system upgrades, patches, and backups; Ensure infrastructure security and compliance; Maintain system documentation and performance metrics.

Note: The posting contains references to multiple roles and locations; this refinement retains the core Application Support (L2/L3) responsibilities and required skills.