Need IT Customer Relationship Manager - Local to Richmond, VA

Need IT Customer Relationship Manager - Local to Richmond, VA

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Hope you're doing well. We have an open position for a IT Customer Relationship Manager . Please see the details below and let me know your interest. If interested, share a copy of your resume to along with your salary/rate expectations and the best time to reach you.

Role: IT Customer Relationship Manager

Client: VDOT - State of VA

Location: Richmond, VA (Hybrid). Need candidates within 2 hours' drive.

Job ID:

Interview Mode: Web cam and in-person interviews. First round via Teams, second onsite. Only candidates who can interview onsite will be considered.

Onsite requirement: 2 days a week onsite, 3 days remote.

Ideal candidates are strategic thinkers who foster positive interactions, build trust with business partners, and manage escalations within service, product, and project delivery pipelines.

Responsibilities include:

1. Meeting with agency leadership, including executive levels.
2. Collaborating with IT leadership for successful service delivery.
3. Partnering with districts for IT management and escalations.
4. Developing and maintaining a multi-year business capability roadmap.
5. Building relationships with business partners.
6. Coordinating with project managers and operations managers.
7. Identifying opportunities for new services and technical innovations.
8. Managing expectations related to IT engagement and service delivery.
9. Handling escalations for procurements, projects, and services.
10. Championing customer needs and collaborating with IT teams.
11. Supporting compliance with policies and standards.

Desired Skills:

• Bachelor's degree or 6+ years of related experience.
• Experience in IT, including SDLC, Agile, procurements (5+ years).
• Strong communication skills across all levels (10+ years).
• Ability to build rapport, influence, and resolve conflicts (10+ years).
• Team ownership and results-driven mindset (10+ years).
• Strategic thinking and product management experience (10+ years).
• Understanding of VDOT's organizational structure.