Working remotely in a full-time capacity, the Nebraska Customer Service Representative will manage incoming calls, serve as the primary customer interface for inquiries, and advocate for members while navigating the complexities of insurance. Key responsibilities Interface with customers through various communication channels to address inquiries and resolve issues Research and utilize appropriate systems and policies to effectively respond to customer needs Stay current on regulations and product knowledge to ensure compliance and enhance customer satisfaction Required qualifications High School Diploma or Equivalent with three years of experience in a complaint-type customer service office setting, preferably in health insurance Ability to commit to a remote training program lasting 9 to 12 weeks Reliable high-speed internet and a distraction-free workspace Strong initiative to stay updated on policies and procedures Basic knowledge of medical/dental terminology and contract interpretation is a plus