System Admin Mid-Level Contractor Job Description – EEM SupportSupport customers using good customer service skills including the ability to communicate to both technical and non-technical customersUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teamsImage or provision new equipment hardware & provide to customerUse strong organizational skills to track onboarding & shipping activities based on customer requests.Follow asset management processes to ensure proper customer billingDocument work activities in ServiceNowTesting Intune processes for Tier 3 team & providing feedbackTest upgrades and software changesInstall software following security & internal processesTroubleshoot customer issuesProvide instruction while troubleshooting for remote customersAssist with developing team processes & a knowledge baseBasic understanding of MECM, Active Directory, Tanium, Intune, & Beyond TrustBasic knowledge of Macintosh Apple devices with a willingness to learnWork with vendors on warranty casesCollaborate with internal teams on technical issuesWork on special projects as neededRequired / Desired - Amount - of ExperienceSupport customers using good customer service skills including the ability to communicate to both technical and non-technical customers - Required - 5 YearsUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams - Required - 5 YearsImage or provision new equipment hardware & provide to customer - Required - 5 YearsUse strong organizational skills to track onboarding & shipping activities based on customer requests. - Required - 5 YearsFollow asset management processes to ensure proper customer billing - Required - 5 YearsTesting Intune processes for Tier 3 team & providing feedback - Required - 5 YearsTest upgrades and software changes - Required - 5 YearsInstall software following security & internal processes - Required - 5 YearsBasic understanding of MECM, Active Directory, Tanium, Intune, & Beyond - Required - 3 YearsBasic knowledge of Macintosh Apple devices with a willingness to learn - Required - 3 Years