NC Boost Program Support Specialist PT

Part-Time Nc Boost Program Support SpecialistRuns Continuous Boost is an associate degree completion program based on the successful CUNY Accelerated Study in Associate Programs (ASAP) model and is designed to help students overcome financial, academic, and personal barriers to timely graduation. The Part-Time NC Boost Program Support Specialist provides recruitment, outreach, student support, and administrative assistance to prospective and current Boost students. This position serves as a welcoming point of contact, helping students navigate program requirements, complete next steps, and connect with appropriate college resources. This part-time role primarily works daytime hours, with some flexibility for evening or weekend assignments as needed. Hours are expected to range from approximately 10 to 20 per week based on programming needs and funding availability.Example Of DutiesEssential Duties and Responsibilities include the following. Other duties may be assigned.Serve as a first point of contact for prospective and current NC Boost students by phone, email, text, virtual communication, and in person.Provide accurate information regarding NC Boost eligibility, benefits, expectations, application steps, program requirements, and upcoming activities.Review NC Boost applications for completeness and conduct follow-up with prospective students regarding missing information and required next steps.Support ongoing recruitment and outreach efforts, including phone and email outreach, classroom visits, information sessions, tabling, orientations, and other student engagement activities.Assist students with navigating the NC Boost application, onboarding process, college systems, and student resources.Provide proactive outreach and reminders to current students regarding program requirements, registration, events, appointments, deadlines, and other important milestones.Maintain accurate records of student outreach, application progress, participation, and assigned activities using college systems and program tracking tools.Provide general information about college services and make appropriate referrals to Academic Advising, Financial Aid, Career Services, tutoring, wellness resources, and other departments.Support NC Boost orientations, group meetings, workshops, recruitment activities, celebrations, and other program events, including setup, check-in, attendance tracking, and follow-up.Assist with student-facing communications, forms, quick guides, presentations, and other program materials as assigned.Maintain confidentiality, participate in required training and meetings, and perform other duties as assigned to support effective NC Boost program operations.Typical QualificationsEducation and/or ExperienceStrong customer service and communication skills with the ability to build positive, professional relationships with students. Demonstrated reliability, organization, professionalism, and follow-through. Ability to manage student outreach, application follow-up, administrative tasks, and changing priorities. Basic proficiency with office technology, email, spreadsheets, databases, and internet-based systems, with the ability to learn college systems and NC Boost processes. Ability to work independently with limited supervision while contributing effectively as part of a team. Ability to maintain confidentiality and appropriately handle student information.

Associate degree required. Bachelor's degree or higher preferred. Previous experience in higher education, education, customer service, administrative support, recruitment, outreach, human services, or another student-facing environment preferred. Bilingual English and Spanish communication skills preferred.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; collects and researches data. Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication - Able to read and interpret written information. Business Acumen - Aligns work with strategic goals. Cost Consciousness - Works within approved budget; conserves organizational resources. Diversity - Shows respect and sensitivity for diversity and cultural differences; promotes a harassment-free environment. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Personal Appearance - Dresses appropriately for position. Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Completes work in timely manner. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.Supplemental InformationAn ACC on-line application MUST be fully completed for consideration, which includes a required letter of interest, transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application. For faculty positions, all relevant full- and part-time teaching experience, including start and end dates of employment, should be included on the application. Also, all relevant full- and part-time work experience related to the teaching discipline should be included on the application, including start and end dates.BenefitsAlamance Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our full-time employees.State Health PlanHealth Care and Dependent Care Flexible Spending AccountsDental InsuranceVision InsuranceAdditional Supplemental InsurancesDisability PlanNC Retirement PlanLeave (Vacation, Sick, FMLA, Civil and Military, Education, and Voluntary Shared)Paid HolidaysPrior State Service VerificationSupplemental Retirement PlanEmployee Assistance ProgramState Employees' Credit UnionState Employees Association of NC (SEANC)Employee Discount Program**Please note: Most temporary (part-time or full-time) employees do not earn benefits.