Navan Pro Consultant

About the Role
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

What you’ll do
Service Expectation

• Provide a dedicated, consistently high level of service to all clients tailored to their individualrequirements with a desire to always exceed client expectation.
• Effectively manage your workload to meet all deadlines as required, either set by the client or withinR&M
• Ability and willingness to service different client industry sectors across the wider business
• Demonstrate innovative thinking and provide a consultative approach
• To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservationsand to advise clients on best practice utilising R&M and Navan technology

Operational Excellence

• Manage your own full client portfolio to the highest R&M and Navan standard, demonstratingextraordinary customer service to your wider team
• Pro-actively build meaningful and long-lasting relationships both internal and external
• Identify and implement opportunity to add value to each booking
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-dateknowledge of industry innovations (e.g., airline direct connect)
• Working with IFD (International Fares Desk) to proactively identify cross market and local inventorydifferences
• Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveragingsupplier relationships to gain the best result
• Monitor all bookings for further saving opportunities up until completion of the trip
• Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunityto enhance the traveller experience
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-dateknowledge of industry innovations (e.g., airline direct connect)
• Monitor all bookings for further saving opportunities up until completion of the trip
• To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintainedamongst the team
• To oversee the client experience by utilising mixed mode booking tools and to provide 1st line supportfor both offline/online bookings
• Demonstrate proactive thinking when providing travel solutions
• Able to provide cost effective solutions across all aspects of travel
• To always comply with the client policies and guidelines
• Achieve SLAs for all accounts
• Regular interaction with overseas colleagues
• Apply Quality Control procedures and processes in line with company and GREC requirements

What We’re Looking For

• Previous VIP experience is preferred
• Skills assessment results will be considered
• Exceptional telephone manner and written skills
• Demonstrate ability to make effective use of resources available to complete tasks to agreeddeadlines
• Has a proven record of experience in a core business travel environment
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
• Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
• Comprehensive knowledge of the travel industry and products in the market includingdifferent aircraft types and cabins
• Knowledge of Low-Cost Carriers in the market and their different products available
• Fully conversant with various rail, black car, LCC, OTA booking systems
• Have a ‘team player’ approach to an office environment
• Experience in using MS software packages
• Ability to build an exceptional rapport with all clients
• Excellent attention to detail
• Have an enthusiastic approach and willingness to learn attitude
• Independently commit to attend and complete all relevant training
• Achieve individual and team-based business objectives

The posted pay range represents theanticipatedlow and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$35 - $38 USD