CommunityAmerica Federal Credit Union invites applications for Head of National Contact Center, a senior leadership role overseeing member service across voice, chat, AI-assisted, digital, and self-service channels.
You will develop a multi-year strategy, lead a high-performing team, and drive improvements in efficiency, experience, and growth by leveraging advanced technologies and data analytics to enhance service delivery nationwide.
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This position is listed as full time and onsite.