National Account Coordinator Manager

Leading a team of National Account Coordinators, the full-time remote Manager will oversee daily performance, develop efficient processes, and ensure customer satisfaction through effective issue resolution and team collaboration. Key responsibilities Lead and mentor the National Account Coordinator team, setting performance goals and conducting evaluations Develop and implement processes to enhance team efficiency and manage the coordination of rental orders for national customers Serve as the primary escalation point for complex customer issues and monitor team KPIs to drive continuous improvement Required qualifications Previous management experience is preferred Proficiency in CRM software and the Microsoft Office Suite Strong leadership, coaching, and team-building skills In-depth knowledge of the equipment rental industry is highly preferred Ability to analyze data and make data-driven decisions