MySQL/Postgres Database Administrator (2-4 Years Experience) - REMOTE

Database AdministratorFortified Data is a fast-growing, fully remote database services company helping organizations optimize their most critical data environments. As trusted advisors in database management, administration, and strategic consulting, we partner with clients to design solutions that scale with their growth.Our team supports a wide range of database platforms and client environments, and we take pride in a collaborative culture where DBAs at every level have the support of experienced teammates and clear paths to grow their skills.Fortified Data is an equal opportunity employer. Eligible candidates must provide evidence of legal working status for any employer in the U.S.Job SummaryFortified Data is seeking a Database Administrator with hands-on experience supporting MySQL and PostgreSQL environments.

This role is part of our technical service delivery team, working alongside Senior DBAs and POD leadership to keep client database systems stable, secure, and performing well. This is a strong fit for someone who has moved past entry-level support work and is ready to take on more independent responsibility across two database platforms, with mentorship and escalation support available for complex issues.Duties & Essential Job FunctionsRespond to client support requests within targeted SLA response timesTroubleshoot and resolve common database issues including performance concerns, connectivity problems, blocking, and basic replication issues across MySQL and PostgreSQLCommunicate ticket status clearly with team members and clientsDocument issue resolution in detail within our Ticket Management SystemEnter time spent with clients in real timeParticipate in a rotating on-call schedule for after-hours supportPerform installation and patching of MySQL and PostgreSQL database softwareConduct proactive database monitoring and routine maintenancePerform and verify backups and restoresSupport performance tuning efforts, including query review and index recommendationsAssist with high availability and disaster recovery processes under the guidance of senior team membersWrite and maintain scripts to support routine database tasksEscalate complex architectural or performance issues to Senior DBAs and document findings for client-facing summariesContribute to and follow internal process and support documentationExperienceRequired Experience: Demonstrated experience administering MySQL and/or PostgreSQL databases, including:2 to 4 years of hands-on database administration experience across MySQL, PostgreSQL, or bothWorking knowledge of installation, configuration, and patching for MySQL and/or PostgreSQLFamiliarity with replication concepts, such as MySQL master-slave replication or PostgreSQL streaming replicationExperience performing and validating backups and restoresSolid working knowledge of SQL, including writing and troubleshooting queriesExposure to basic performance tuning, such as index review and query analysisBasic scripting experience in Bash, Shell, or Python to support routine automationWorking knowledge of Linux and Windows Server environmentsPreferred Experience: Preference will be given to candidates with experience in:Both MySQL and PostgreSQLPrior experience with a Managed Services Provider or client-facing support roleFamiliarity with cloud-based database services such as AWS RDS, Azure Database for MySQL/PostgreSQL, or Google Cloud SQLExposure to monitoring tools such as Zabbix, Prometheus, Grafana, or Performance MonitorBasic familiarity with additional platforms such as Microsoft SQL Server or OracleRequired AttributesCustomer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceed expectations.Ability to Multi-Task: Proven ability to manage multiple issues or projects successfully, bringing them to resolution in a timely manner.Problem Solving: Recognizes and accurately evaluates the signs of a problem and works through structured troubleshooting to reach a resolution, knowing when to escalate.Detail Oriented: Thoroughness in accomplishing a task through concern for all areas involved, no matter how small.

Monitors and checks work and organizes time and resources efficiently.Work EnvironmentWe are a 100% remote companyOccasional travel possible