Multi Unit General Manager | Coffee-Focused Organization | Brooklyn

MULTI-UNIT GENERAL MANAGERLocation: Brooklyn, NYCReports To: Operations ManagerCompensation: $100,000-$120,000Status: Full-Time, Salaried, ExemptPosition SummarySeeking a Multi-Unit General Manager to lead the daily operation of two coffee-focused locations. This role oversees all front and back of house functions across both cafés, drives quality and consistency of the coffee program from unit to unit, develops and retains strong hourly and supervisory teams, and owns the combined financial performance of the portfolio. The ideal candidate brings genuine passion for specialty coffee alongside the operational discipline to run high-volume, service-driven businesses and the leadership presence to build capable managers who can run a shift without them in the building.Key ResponsibilitiesMulti-Unit OperationsOversee daily operations at both locations including opening and closing procedures, staffing, inventory, and facility upkeepEstablish and maintain consistent standards, systems, and procedures across both unitsBuild a regular presence at each location through a structured visit and floor coverage cadenceMaintain equipment standards including espresso machines, grinders, brewers, and water filtration, coordinating preventative maintenance and repairs across both sitesEnsure full compliance with health department, food safety, and local regulatory requirements at each unitManage vendor relationships including green and roasted coffee, dairy and alternative milks, bakery, and paper goods, consolidating purchasing where possibleCoffee Program and QualityUphold beverage quality standards across espresso, batch brew, and manual brew methods at both locationsLead daily dial-in, calibration, and quality control routines, ensuring the same cup quality unit to unitPartner with (roasting team / roasting partner) on offerings, seasonal menu changes, and single origin rotationsDevelop and deliver a unified barista training and certification program across the portfolioTeam LeadershipRecruit, hire, onboard, and oversee scheduling for all hourly and supervisory staff across both locationsDirectly manage and develop the on-site leadership team, including (Café Managers / Assistant Managers / Shift Leads)Build bench strength and a promotion pipeline that supports future growthConduct performance reviews, manage progressive discipline, and maintain accurate documentationFoster a positive, accountable culture with low turnover and high internal mobilityFinancial PerformanceOwn the P&L for both locations, including revenue, COGS, labor, and controllable expensesManage labor to budgeted targets at each unit while protecting service standardsOversee inventory counts, waste tracking, and ordering accuracy across both sitesAnalyze sales trends and daypart performance by location to identify growth opportunitiesReport on unit-level and combined performance to ownership on a (weekly / monthly) basisGuest ExperienceMaintain hospitality standards across every touchpoint from order to handoff at both cafésRespond to guest feedback and resolve issues in real timeSupport local marketing, community events, and wholesale or catering relationships as applicableQualifications5+ years of management experience in specialty coffee, café, or fast-casual hospitality, with multi-unit or area management experience strongly preferredDemonstrated P&L ownership with proven results in labor and cost controlTrack record of building and developing on-site managers who operate independentlyStrong working knowledge of espresso extraction, brewing ratios, and quality standardsExperience hiring, training, and developing hourly teams at scaleProficiency with POS and scheduling systems (e.g., Square, Toast, 7shifts)Excellent written and verbal communication skillsReliable transportation and ability to travel between locations dailySCA certification a plusPhysical RequirementsAbility to stand for extended periods, lift up to 50 pounds, travel between locations, and work a flexible schedule including early mornings, weekends, and holidays.BenefitsFull coverage for medical benefitsCommuter BenefitsParental Leave15 days paid annual leave& more