- Lead all aspects of the store's performance, driving sales growth, profitability, and an exceptional customer experience.
- Inspire, coach, and develop a high-performing team by fostering a culture of accountability, collaboration, recognition, and continuous learning.
- Recruit, hire, onboard, and retain top talent while building a strong succession pipeline for future leadership opportunities.
- Set clear performance expectations, provide regular coaching and feedback, and create individual development plans that support employee growth.
- Analyze business performance, sales trends, customer insights, and key performance indicators to identify opportunities and implement action plans that improve results.
- Deliver an elevated, relationship-driven customer experience by ensuring every client receives knowledgeable, personalized service that builds long-term loyalty.
- Oversee all day-to-day store operations, including scheduling, payroll, inventory management, order fulfillment, merchandising, operational standards, and loss prevention.
- Maintain inventory accuracy through effective stock management, cycle counts, replenishment, and organized back-of-house operations that support both in-store and omnichannel sales.
- Ensure the store consistently reflects the organization's visual merchandising, presentation, and operational standards, creating an inspiring environment for customers and employees alike.
- Build strong relationships within the local community through networking, client engagement, and store events that strengthen brand awareness and customer loyalty.
- Partner with regional leadership and cross-functional teams to execute new initiatives, product launches, operational improvements, and business priorities.
- Lead confidently through change, embracing new systems, evolving processes, and business initiatives while helping your team successfully adapt.
- Proactively identify operational challenges and business opportunities, implementing practical solutions that improve efficiency and drive sustainable results.
- Lead by example, creating an inclusive workplace where employees feel supported, motivated, and empowered to perform at their best.
Requirements
- Proven leadership experience as a Store Manager or mult-unit experiencewithin specialty retail, fashion, beauty, jewlery, accessories, lifestyle, or another premium customer-focused retail environment.
- Demonstrated success leading high-performing teams and consistently achieving or exceeding sales, service, and operational objectives.
- Strong commercial acumen with experience managing business performance, payroll, operating expenses, inventory, and productivity.
- Ability to interpret sales reports, business metrics, and key performance indicators to make informed decisions and improve results.
- Proven experience recruiting, coaching, developing, and retaining high-performing teams while building future leaders.
- Strong customer service philosophy with the ability to create personalized, relationship-based experiences that drive loyalty and repeat business.
- Excellent communication, organizational, and problem-solving skills with the confidence to lead through change and manage competing priorities..
- Well connected within the local market with the ability to build relationships that support community engagement, customer acquisition, and talent attraction.
- Experience supporting new store openings, rapid growth, or business transformation is considered an asset.
- Passion for contemporary retail, design, fashion, lifestyle, or premium consumer brands.
- Flexible availability to work evenings, weekends, and peak retail periods.
Corporate Culture
Our client offers a competitive compensation package designed to reward performance while supporting long-term career growth, including:
- Competitive base salary -Salary:$110,000 - $120,000plus performance-based bonus, depending on experience, market, and scope of responsibility.
- Performance-based bonus opportunity
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement savings program
- Paid vacation, personal, and wellness time
- Employee merchandise discount
- Ongoing leadership development and professional training
- Career advancement opportunities within a growing North American organization
- Potential relocation assistance for select markets