Multi-Site Fulfilment Operations Program Manager

Multi-Site Outbound Fulfillment Program ManagerAt Alchemy, we're reshaping the circular tech market and creating opportunities for people. Our technology connects every step of the market, empowering consumers and businesses. We partner with manufacturers, mobile carriers, and retailers to deliver value securely and transparently.

Our proprietary technology enables consumers and businesses to recover value safely and securely from their used devices.We also own LoopMobile, a leading online retailer of pre-owned devices, serving major markets including the United States, Europe, the United Kingdom, and Australia.At the heart of Alchemy are our people. We believe that diverse perspectives fuel innovation, and we welcome talent from all backgrounds to help us shape the future of the circular tech market. Our global team is made up of innovators, problem-solvers, and creators who are passionate about making a difference.If you're looking to join a dynamic, fast-paced environment where your contribution matters, come and join us.

We're the fastest growing global company in the circular tech market - and we'd love for you to be part of it.We are seeking a highly analytical and execution-focused Multi-Site Outbound Fulfillment Program Manager to drive order fulfillment performance across multiple 3PL partners. Must be willing to travel to both Hebron, KY and Bloomington, IN. This is an individual contributor role with broad ownership of outbound operations, including order picking, packing, and shipping execution.This role serves as the central point of coordination and accountability for outbound performance, ensuring consistency, SLA adherence, and operational excellence across all sites (Hebron, KY and Bloomington, IN) while enabling on-site teams to remain focused on inbound/device processing.Key ResponsibilitiesEnd-to-End Outbound OwnershipAct as the single point of ownership for outbound fulfillment performance across all 3PL sitesCoordinate, prioritize and direct activities without direct people management responsibilityInfluence 3PL teams and internal stakeholders to drive execution3PL Performance AccountabilityMonitor and drive performance for all outbound activities:Order pickingPacking and shippingIntercompany transfer fulfillmentHold 3PL partners accountable to defined KPIs and SLAs through:Structured performance reviewsClear action plansOngoing follow-upAnalyze performance trends across sites and proactively address gapsSLA & Throughput ManagementEnsure consistent execution against service level expectations:Same-day / next-day shippingOrder cycle time targetsMonitor order flow, backlog, and fulfillment risk in real timeTake proactive action to prevent SLA missesNetwork Coordination & ExecutionServe as the centralized coordinator across all sites:Set and align priorities across 3PL partnersBalance workload where applicableDirect daily execution focusProvide clear, actionable guidance to 3PL teams to ensure alignment with business prioritiesProcess StandardizationDevelop and implement standardized outbound processes across all sites:Picking frequenciesPacking workflows and quality checksShipping and staging proceduresWeight and dimension communicationReduce variability and improve consistency across the networkProductivity & Efficiency OptimizationIdentify opportunities to improve:Picking and packing productivityThroughput and order flowLabor efficiency within 3PL operationsPartner with 3PLs to implement process improvements and best practicesQuality & Accuracy OwnershipDrive improvements in outbound quality metrics:Order accuracyMis-picks and short shipsCustomer compliance issuesConduct root cause analysis and implement corrective actionsException & Escalation ManagementAct as the primary escalation point for outbound issues:Missed SLAsCapacity constraintsExecution breakdownsLead issue resolution with urgency and structureProvide clear communication and resolution plansData & ReportingBuild and maintain a network-wide outbound performance view:Daily dashboardsKPI tracking across sitesTrend analysisUse data to drive decisions, prioritize actions, and influence 3PL behaviorQualificationsRequired5+ years in distribution, fulfillment, or 3PL operationsStrong experience in outbound order operationsExperience working with and influencing 3PL partnersProven ability to manage multi-site operations without direct authorityStrong analytical and problem-solving skillsExperience using operational data and KPIs to drive performanceMust be willing to travel to both Hebron, KY and Bloomington, INPreferredExperience in high-volume, SLA-driven environmentsFamiliarity with WMS/OMS systems and order flow optimizationExperience standardizing processes across multiple facilitiesKey CompetenciesInfluence Without Authority – Drives results through 3PL partners and cross-functional teamsExecution Focus – Prioritizes outcomes and delivers against tight timelinesOperational Insight – Deep understanding of fulfillment workflowsData-Driven Decision Making – Uses metrics to guide actionsStructured Problem Solving – Quickly identifies root causes and solutionsNetwork Thinking – Optimizes performance across multiple sites simultaneouslyWhat We OfferHands-on experience in a high-impact operational environment.Opportunities for professional development and advancement within supply chain analytics and operational roles.Collaborative team culture with mentorship from experienced analysts and operations leaders.Competitive compensation and benefits package.Benefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offParental leaveVision insuranceEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.