MSP Systems Administrator

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.The Systems Administrator is responsible for the design, administration, optimization, and long-term reliability of server and endpoint infrastructure across both customer premises and cloud environments. This role serves as a subject matter expert and technical authority driving proactive improvements in security, automation, patching, and infrastructure standards. This role also provides mentoring to Tier 2 technicians and top tier escalation for complex issues.This position requires a high degree of independence, sound technical judgment, and the ability to balance operational stability with continuous improvement across a diverse MSP environment.RESPONSIBILITIES:Infrastructure Ownership & EngineeringOwn the health, performance, and long-term stewardship of Windows and Linux server environments across customer and internal platformsArchitect, implement, and maintain hybrid and cloud-first environments (Azure primarily; AWS/GCP familiarity beneficial)Lead server and infrastructure modernization efforts, including migrations, hardening, and standardizationServe as a senior technical advisor for complex infrastructure decisions and customer escalationsSecurity, Patch Management & ResilienceProactively evaluate, test, and deploy OS, application, and firmware patches, prioritizing stability, CVE mitigation, and business impactDesign, validate, and regularly test backup, recovery, and disaster recovery strategiesParticipate in incident response activities, including root cause analysis and post-incident remediationCollaborate with security and compliance teams to align infrastructure with best practices and regulatory requirementsEscalation & MentorshipAct as a final escalation point for complex or high-impact issues unresolved by Tier 2 techniciansProvide technical guidance, coaching, and mentorship to junior administrators and help desk staffDesign and deliver effective solutions by converting complex technical requirements into clear, actionable outcomes for internal teams and customersProcess Improvement & AutomationEvaluate existing systems, workflows, and procedures to identify opportunities for automation, standardization, and efficiency gainsDevelop and maintain PowerShell scripts and automation tools to reduce manual effort and improve consistencyDrive documentation standards and contribute advanced resolutions and architectural guidance to the Tier 2 knowledgebaseOperational ExcellenceManage assigned tickets and projects to completion, maintaining a strong balance between urgency, quality, and long-term outcomesStay current on evolving technologies, security threats, and tooling relevant to managed services environmentsParticipate in on-call rotations and planned after-hours work for maintenance or incident response.EDUCATION:Bachelor of Science in Information Systems preferred or equivalent relevant job experienceEXPERIENCE:Bachelor’s degree in Information Systems, Computer Science, or a related field preferred, or equivalent combination of education and significant hands-on experience5–7+ years of progressive experience in systems administration within complex, multi-tenant, or MSP environments ORDemonstrated senior-level capability with infrastructure ownership, architectural decision-making, and escalation leadershipPreferred Certifications (or equivalent experience)Microsoft Azure Administrator Associate (AZ‑104) or higherMicrosoft 365 Fundamentals (MS‑900) or Enterprise-level Microsoft certificationsEquivalent certifications in AWS or Google Cloud strongly consideredSecurity-focused certifications are a plus (AZ‑500, SC‑300/400, etc.)SKILLS / KNOWLEDGE / ABILITIES:Expert-level troubleshooting skills with a strong analytical and root-cause mindsetDeep experience with:Active Directory & Entra ID architecture and best practicesDNS, DHCP, Group Policy, and identity managementPowerShell scripting and automationVirtualization platforms (VMware, Hyper‑V)Cloud networking and hybrid connectivityStrong working knowledge of:Windows Server, Linux, and macOS environmentsBackup, recovery, and business continuity strategiesWeb-based and SaaS application supportProven ability to:Lead through influence rather than authorityCommunicate clearly with both technical and non-technical stakeholdersOperate independently with minimal oversightAvailability for on-call rotation and after-hours work as requiredAbility to pass a Fingerprint-Based Background CheckREQUIREMENTS:Remain stationary for extended periodsAbility to communicate informationAbility to operate a computerPeople are our passion. At ALLO, we don’t treat you like a number. You’re a human being.Get ready to plug into the perks at ALLO:Free internet? You bet. Plus, awesome discounts on other ALLO services.Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at is a Drug Free and Tobacco Free Workplace.
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