Summary:
Our award-winning client is seeking an MSP Mid-Level Field Technician to join their team. We're seeking a talented Mid-Level Field Technician to join our growing team! You'll provide remote and on-site support to clients in the greater Los Angeles area, tackling both Windows and Mac environments.
Responsibilities:
- Be a customer hero! Analyze and solve client issues related to hardware, software, and networks (Layer 1-3).
- Respond promptly and document everything clearly in our system.
- Collaborate with internal teams and vendors to resolve complex requests.
- Participate in on-call rotation (after hours) and travel to client sites within LA (car & license required).
- Stay up-to-date on the latest technologies through training and knowledge base resources.
- 3+ years of experience supporting Windows and Mac environments.
- Strong troubleshooting skills for applications, network layers, email security, cloud platforms (M365/Google Workspace), and servers (Windows, Mac, NAS).
- Excellent communication skills - explaining technical issues clearly to non-technical users.
- Organization, time management, and the ability to prioritize a busy workload.
- Team player who thrives in a fast-paced environment.
- Experience with DNS management, command line (CMD/PowerShell/Terminal), VPN servers, SSL certificates, virtualization (Hyper-V/VMware), Active Directory, Azure, backup solutions (Acronis), and MDM products (JAMF, Mosyle, Intune, Meraki).
- Competitive salary and benefits package (medical, dental, 401k, PTO, paid holidays, cell phone reimbursement)
- Opportunity to learn and grow in a dynamic environment
- Supportive and collaborative team atmosphere