MSP Jr. Systems AdministratorHeroic Technologies is a growing Managed IT and Cybersecurity firm serving professional services organizations across the West Coast. Despite the name, we believe great outcomes come from strong systems and teamwork, not last-minute rescues.
We operate on standards, not heroics. Documentation, accountability, and disciplined execution matter here. Our environment rewards engineers who value structure, repeatability, and long-term improvement over ad-hoc fixes.
If you prefer long-term system health over firefighting, we'd love to meet you.We are hiring an MSP Jr. Systems Administrator to actively support and help manage client infrastructure environments. In this role, you will take ownership of day-to-day administration across standard Windows server, identity, and network environments, independently resolving routine to moderately complex issues while escalating advanced challenges to senior engineers when needed.
This position is designed as a growth track role, offering hands-on exposure to a wide range of technologies and mentorship from senior team members, with a pathway toward becoming a full Systems Administrator as your skills and experience expand.What You'll DoManage Windows Server environments (AD, DNS, DHCP, file services)Troubleshoot Group Policy and identity issuesManage firewall and VPN configurationsSupport VLAN and subnet design within defined standardsLead infrastructure upgrades and migrationsImplement secure Microsoft 365 and other cloud configurationsReduce repeat issues through documentation and trainingAt Heroic, infrastructure stewardship means ownership.You are accountable for the stability, reliability, and security of assigned client environments.You resolve most infrastructure issues independently and confidently.You operate within defined standards—and contribute to improving them.You document your work so others can execute it without you.You elevate the capability of the team, not just your own skill set.Bottom line, you are not just supporting servers, networks and systems. You are responsible for keeping them stable, secure, and aligned to standards.What We're Looking ForAt least one year of hands-on IT infrastructure experienceOne year of experience in an MSP or IT services environmentWindows Server administration experienceFirewall/VPN configuration and administrationStrong networking fundamentalsProven troubleshooting methodologyPreferred CompetenciesMS-102 (or ability to obtain within 90 days)Network+Security+HR InformationFull Time, permanent positionSalary: $70,000-$90,000Medical, Dental, Vision (TriNet)401(k) with matchPTO + HolidaysProfessional development budgetRemote role with some travel as needed - must be located in the West Coast