Job Description
Job Description
Tier 1 Technician
(A.K.A. The First Voice Our Clients Hear When Things Go Sideways)
Job Summary
At INC Systems, we've been helping businesses and non-profits wrangle their technology since 2004. We're a Managed Service Provider (MSP), but our real differentiator isn't the tech. It's the people. We put humans first, technology second, and somehow that math keeps working out.
We're looking for a Tier 1 Technician. The first responder. The friendly voice on the phone when something's broken and someone's frustrated. The person who can take a panicked "my email isn't working!" call and turn it into a calm, solved problem in fifteen minutes. You're technically curious, you follow through on what you say you'll do, and you genuinely like helping people. That last part is non-negotiable.
This is the role where great IT careers start. You'll learn our tools, our clients, and our craft. The path from here goes wherever your curiosity and effort take you.
A Day in the Life
Your day starts with a 15-minute team huddle. We talk about the big stuff (overnight alerts, project deadlines, ongoing issues) and the small stuff (whose turn it is to defend a questionable opinion at lunch). Caffeinated and informed, you're ready to go.
First call of the morning: a user can't log in. You walk them through it, reset what needs resetting, verify they're back in business, and document the ticket. Next up, a computer that's been acting weird. You suspect malware, run scans, take a backup, and decide whether you're cleaning it or rebuilding it. You're patient, methodical, and you don't skip the documentation step (because you've seen what happens when people skip the documentation step).
Mid-morning, a user reports a software issue. Quick diagnosis, remote in, reinstall, verify, done. While you're in their environment you spot something that could be done better, so you flag it for the
Job Description
Tier 1 Technician
(A.K.A. The First Voice Our Clients Hear When Things Go Sideways)
Job Summary
At INC Systems, we've been helping businesses and non-profits wrangle their technology since 2004. We're a Managed Service Provider (MSP), but our real differentiator isn't the tech. It's the people. We put humans first, technology second, and somehow that math keeps working out.
We're looking for a Tier 1 Technician. The first responder. The friendly voice on the phone when something's broken and someone's frustrated. The person who can take a panicked "my email isn't working!" call and turn it into a calm, solved problem in fifteen minutes. You're technically curious, you follow through on what you say you'll do, and you genuinely like helping people. That last part is non-negotiable.
This is the role where great IT careers start. You'll learn our tools, our clients, and our craft. The path from here goes wherever your curiosity and effort take you.
A Day in the Life
Your day starts with a 15-minute team huddle. We talk about the big stuff (overnight alerts, project deadlines, ongoing issues) and the small stuff (whose turn it is to defend a questionable opinion at lunch). Caffeinated and informed, you're ready to go.
First call of the morning: a user can't log in. You walk them through it, reset what needs resetting, verify they're back in business, and document the ticket. Next up, a computer that's been acting weird. You suspect malware, run scans, take a backup, and decide whether you're cleaning it or rebuilding it. You're patient, methodical, and you don't skip the documentation step (because you've seen what happens when people skip the documentation step).
Mid-morning, a user reports a software issue. Quick diagnosis, remote in, reinstall, verify, done. While you're in their environment you spot something that could be done better, so you flag it for the
MSP Helpdesk Technician -- Tier 1 - IT Support / Career Starter Role in grand blanc at Unknown Company
This position is listed as full time and able to be worked remotely.