Msp Account Manager/Client Account Manager

The MSP Account Manager will be responsible for managing client relationships, overseeing end-to-end staffing delivery, and ensuring successful execution of MSP programs. This role requires a strong understanding of US staffing processes, vendor management, and stakeholder engagement, with a focus on delivering results and maintaining high client satisfaction.

KeyResponsibilities

• Act as the primary point of contact for clients, ensuring seamless communication and service delivery
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• Manage and grow relationships with key client stakeholders across business units
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• Partner with internal recruiting teams to ensure timely and quality candidate submissions and placements
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• Ensure adherence to SLAs, contractual agreements, and compliance requirements
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• Monitor and analyze MSPprogram performance, providing insights and recommendations for improvement
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• Conduct regular client meetings, performance reviews, and business updates
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• Handle escalations and resolve issues in a professional and timely manner
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• Drive continuous process improvements to enhance delivery efficiency and client satisfaction
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• Maintain accurate reporting, metrics tracking, and documentation
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• Support proposal development, contract management, and account expansion initiatives
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Required Qualifications

• Bachelor’s degreein Business Administration, Human Resources, or a related field (or equivalent experience)
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• 3+ years of experience in MSP Account Management or US Staffing
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• Hands-on experience working with MSP programs.
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• Strong understanding ofvendor management systems (VMS) and staffing workflows
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• Excellent communication, negotiation, and stakeholder management skills
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• Proven ability to manage multiple priorities in a fast-paced environment
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• Experience with ATS tools and MS Office Suite
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