MSH - Desk Supp. Analyst II

MSH

Title DESK: SUPP ANALYST II

About Sinai Chicago

Located on Chicago’s West and Southwest Side, Sinai Health System comprises Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children’s Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute.

The entities of Sinai Health System collectively deliver a full range of quality inpatient and outpatient services, as well as a large number of innovative, community-based health, research and social service programs. We focus our collective depth of expertise and passion to improving the health of the 1.5 million people who live in our diverse service area. With our team of dedicated caregivers, Sinai Health System is committed to building stronger, healthier communities.

A partner with the Jewish United Fund in serving our community

Desktop Support Analyst II

Under general directions, it provides second-tier support to end users for either PC, server, or EMR applications. Handles problems and insures that the first-tier of help desk support is unable to resolve them. May interact with network services, software systems engineering, and/or application development to restore services and/or to solve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and the highest level of technical skill in the field of expertise.End Device support for all hardware, software and applications throughout the system.

Description of specific duties on a typical workday for this position:

• Answer phones at the help desk
• Manage help desk tickets
• Resolve IT help desk tickets with customers both on site and off site
• Work with sys and network admins

Position Requirements:

• Experience with Microsoft Office Suite.
• Ability to work independently and good organization skills to balance and prioritize work, and multitask
• Good communication skills to communicate with support personnel, customers, and managers
• Image computer systems using SCCM
• Update Security and other out-of-hand patches to computer systems
• Support MDM solutions and configurations
• Troubleshoot any computers, printers or mobile wheel devices WOW.
• Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
• Expertise on Windows 7/ 10 administration
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other operating systems-related issues
• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices)
• Hands-on Experience on MS Office upgrades / deployments
• Working knowledge on Lenovo laptops/Desktops hardware issues
• Troubleshooting of Office 2016 issues
• Knowledge in troubleshooting VPN related issues
• Mobile Device Management support
• Experience on Windows Imaging process using SCCM
• Experience on Data Migration tools and O365 One drive
• Basic knowledge on windows server operating system, DNS and DHCP
• Basic knowledge on Switches and Routers
• Good communication skills.
• Ability to multi-task.

Nice to Have:

• Experience supporting many departments
• Advanced experience in Office 365
• Active Directory
• Familiarity with SCCM tools

MINIMUM EDUCATION:

• Associates Degree , BS Preferred.

MINIMUM WORK EXPERIENCE:

Minimum 5 -year experience

CERTIFICATES: Security +, A+ Preferred.

KNOWLEDGE & SKILLS:

Excellent communication skills