Team Lead, Voice EngineeringVamonos IT is seeking an experienced Team Lead, Voice Engineering to lead the design, implementation, and ongoing support of enterprise voice and unified communications platforms. This role combines technical leadership with people leadership, serving as both a hands-on senior engineer and a mentor responsible for guiding a team of voice engineers. The ideal candidate has in-depth knowledge of Teams Telephony, including Direct Routing, Calling Plans, and voice management, along with excellent knowledge of MS Intune, including device enrollment, configuration, security, and compliance, to ensure seamless management of Teams phone devices and applications.Required Skills & Qualifications7+ years of experience supporting enterprise voice/telephony environments2+ years in a technical lead or team lead roleStrong experience with one or more of the following:Microsoft Teams Phone / Direct Routing / Operator ConnectCisco Unified Communications Manager (CUCM)Avaya Aura or comparable enterprise PBX platformsDeep understanding of:SIP, RTP, VoIP codecs, QoSSBCs (AudioCodes, Ribbon, Oracle, or similar)PSTN connectivity and number lifecycle managementExperience troubleshooting complex call flow and voice quality issuesIn-Depth knowledge of Teams Call Quality DashboardsStrong documentation, communication, and stakeholder engagement skillsPreferred QualificationsExperience migrating legacy PBX systems to cloud or UCaaS platformsBackground in hybrid voice environments (on-prem + cloud)Scripting or automation experience (PowerShell, APIs, or similar)Industry certifications such as:Microsoft 365 Certified: Teams Voice Engineer, Expert.Cisco CCNP CollaborationResponsibilitiesTechnical LeadershipLead the design, deployment, and support of enterprise voice and unified communications solutionsServe as the technical escalation point for complex voice-related issuesDefine and maintain voice architecture standards, documentation, and best practicesOwn voice-related capacity planning, resiliency, and high-availability designsOversee SIP trunking, SBC configurations, call routing, and number managementTeam LeadershipLead, mentor, and develop a team of voice engineersProvide regular reports on Teams telephony performance and usageAssign work, set priorities, and ensure SLAs are metConduct technical reviews, performance feedback, and skills developmentFoster collaboration with Network, Security, Messaging, and Service Desk teamsOperations & StrategyPartner with stakeholders on voice roadmaps and modernization initiativesEnsure compliance with security, regulatory, and operational standardsParticipate in vendor management, contract reviews, and technology evaluationsDrive operational efficiency through automation, monitoring, and process improvementAbout Vamonos ITOur experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape.
Our Mission is to set the bar in service delivery excellence, providing professional services our customers cannot help but notice. Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success and include an inward focus on our team and interactions with each other.From our customer-facing teams to internal operations, we want to conduct business in a way all employees can proudly and confidently represent Vamonos IT.Our benefits include:Paid Federal HolidaysHealth, Dental, and Vision insurance optionsSimple IRA with matchingRobust Paid Vacation PolicyContinuing Education AssistanceShort Term DisabilityCompany provided life insuranceVeterans are encouraged to apply!