MS Teams Administrator with Enterprise Voice Expert

Overview

Role: MS Teams Administrator with Enterprise Voice Expert

Role – L3

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Note: This description has been refined to remove non-essential boilerplate while preserving the original job information.

Responsibilities

• MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams.
• Implementation & support experience specifically in the area of M365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirements which will be both functional and technical.
• 8 to 10 years’ experience on Microsoft Teams with Enterprise Voice.
• Experience on AudioCodes/Sonus Gateways/Downstream SBCs .
• Experience in configuring, designing, deploying and migrating Voice PBX to MS-Teams platform.
• Experience and knowledge on MS Teams Direct routing for Enterprise Voice.
• Knowledge on bandwidth planning, optimal conferencing traffic, capacity, QoS.
• Experience with Enterprise Voice, Direct Routing, Calling Plan, gateways, trunks, voice resiliency etc.
• Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.
• Experience with Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex issues).
• Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto Attendant etc.
• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy.
• SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP call flow concepts, knowledge of call methods.
• Knowledge on Call quality Dashboard Reporting and Management.
• Overview of integrating video endpoints, Teams meeting rooms & Collaboration Bars configurations.
• Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
• Good knowledge on Active Directory & Domain Services, Certificate Authority.
• Knowledge on Windows, PowerShell & PowerShell Scripting.
• Coordinates with customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design.
• Willing to take initiatives and automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution.
• Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of incidents (P1, P2, P3, P4), Change management.

Requirements

• Bachelor’s degree in related field or equivalent experience.
• Experience on MS Teams, MS-Teams -EV & SBC/Gateways.
• Support for videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, MS-Teams Live etc.).
• Proficient with Microsoft Teams & M365 admin portal management.
• Knowledge of Teams Admin/Pro Portal functions and reporting, including telemetry data export and import to Power BI.
• Excellent troubleshooting skills to resolve Level 3 incidents with probable solutions.
• Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink).
• Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays).

Additional Desired Technology Experience

• Video Communications Infrastructure
• Video on Demand, eCDN, Conferencing Solutions

Professional Skill Requirements

1. Ability to work in large teams and manage project milestones.
2. Excellent communications & presentation skills.
3. Ability to develop requirements based on client inputs.
4. Performance/Status reporting to project leads and leadership.
5. Ability to work effectively in a remote, virtual, global environment.

Phone:

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other
• Industries
• IT Services and IT Consulting

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