MRI Technologist FT Baptist MS Imaging Northeast

Position Summary

We have an exciting opportunity to join our team as a Technician II in Manhattan.

In this role, the successful candidate will apply expertise in one or more IT disciplines. Provide and maintain a reliable technical infrastructure to effectively serve the customer community. This may include running, maintaining, and troubleshooting systems, servers, networks, and/or desktop environments; responding promptly and effectively to customer problems; directly resolve the problems or escort to the appropriate resource and monitor its effective resolution. Receive general direction, and work in progress is reviewed routinely.

Job Responsibilities

• Performs additional duties as assigned.
• Technical Skills (End User Device administration/configuration/support/troubleshooting, Use of tools and utilities):
  • Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDAs, PCs, Macintosh and Windows workstations, printers, LAN, AV, Video conferencing, telephone.
  • Responsible to implement known solutions to software and hardware problems and perform basic troubleshooting in their area of expertise.
  • Provide over‑the‑phone and on‑site Tier 2 assistance to users: problem identification, instruction, and resolution of problems; elevate to Tier 3 when necessary.
  • Perform diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses.
  • Analyze a chain of events and choose the appropriate approach or procedure to address a work task.
• Customer Service and Communication:
  • Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service‑oriented fashion.
  • Provide one‑on‑one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures.
  • Provide exemplary customer service across all levels of the organization; embrace a never‑say‑no attitude when addressing customer issues.
  • Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT.
• Project Participation:
  • Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department.
  • Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc.
  • Participate in testing and evaluating new software, hardware, systems, servers, networks, etc. and implement prototypes.
• Administrative Tasks & Record Keeping (Journal Notes, Innotas Entries, etc.):
  • Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end‑user documentation.
  • Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real‑time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels.
  • Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc.
• ITSM Metrics:
  • Resolve a specified number of tickets per day.
  • Resolve a percent of monthly tickets using remote support tools.
  • Resolve a percent of monthly tickets at desktop site using mobile tools and devices.
  • Publish ticket updates to self‑service interface to keep end‑users apprised of the status of their request.
  • Notify all users of ticket ownership and contact information using established technology.
  • Close tickets in a timely manner while striving to reduce the mean time to resolve each issue.

Additional Position Specific Responsibilities

Must be able to lift ≥40 pounds. Nights/weekends work required on rotational shift.

Minimum Qualifications

To qualify you must have a BA/BS degree with 2 or more years of related experience.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,500.00 - $70,744.40 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.