Serving as the primary point of contact for the agent network and third-party services, the part-time Moving Operations Specialist will manage escalations, perform system audits for compliance, and provide allocation recommendations to enhance customer satisfaction in a virtual environment. Key responsibilities Manage escalations and ensure agent network compliance through system audits Oversee cost controls and approvals for exceptions and third-party costs Collaborate with team members to ensure optimal customer experiences throughout the relocation process Required qualifications Associate's degree or business diploma required (or equivalent experience) Exceptional customer service skills with a background in domestic household goods preferred Ability to multitask in a fast-paced environment Strong analytical and problem-solving abilities Self-motivated with outstanding communication skills