Supporting mortgage technology systems in a full-time remote capacity, the Mortgage Technology Support Analyst II will troubleshoot user issues, optimize system functionality, and collaborate with various teams to enhance the loan lifecycle process. Key responsibilities: Provide advanced analysis and resolution for end-user support requests across various mortgage technology systems Monitor ticket trends and recommend process or training improvements based on recurring issues Assist with system administration tasks, including user setup and maintenance, while supporting communication and training related to technology changes Required qualifications: Associate's or Bachelor's degree in IT, Business, or a related field, or equivalent work experience 1-3 years of experience in technical support, preferably within mortgage technology or financial services Familiarity with mortgage industry processes and experience with ICE's Encompass software is strongly preferred Proven ability to prioritize and manage multiple requests in a high-volume environment Customer-focused mindset with strong organizational skills