To support a growing contact center team, the full-time Licensed Mortgage Customer Specialist will engage with borrowers through outbound calls and emails, assist with the loan origination process, and build relationships to generate referrals, all while working in a hybrid remote environment. Key responsibilities Build and maintain relationships with prequalified borrowers and past customers through proactive outreach Support pipeline development by engaging prospects and coordinating consultations with Licensed Loan Officers Assist borrowers throughout the loan process by answering questions, gathering documentation, and providing status updates Required qualifications Bachelor's degree in Business, Finance, Administration, or a related field, or equivalent experience 1-3+ years of customer service, sales, or contact center experience Willingness to pass the Nationwide Multistate Licensing System exam and maintain good credit standing Proficiency in Microsoft Office applications; experience with Encompass or similar systems preferred Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment