Mortgage Post-Closing Document Indexing SpecialistThis position is responsible for indexing and reviewing signed loan closing documents into Encompass following company's guidelines. Contacting borrowers, title companies or FUBM closers/funders for missing or un-signed closing documents and confirming receipt. Working audit indexing loan request from mortgage compliance.
Delegating loans to be indexed or that have been requested by audit to other post-closing team members if required.Major duties and responsibilities include:Indexing and reviewing signed closing documents into Encompass, keeping up with all company policies.Contacting borrowers, title companies or FUBM closers/funders for missing or non-signed closing documents.Completing audit loan request and/or required corrections from mortgage compliance.Contacting other team members to assist with indexing to keep pipeline count to meet company policies.Providing back-up for mortgage post-closing incoming mail specialist.Providing back-up for mortgage post-closing scanning/shredding specialist.Scanning and indexing recorded MTG/DOT and TPOL.Providing back-up assistance to others within the department as needed.Additional duties include:Performing other duties as requested by management.Completing all required compliance exams on a yearly basis.Adherence to all First United policies and procedures.Adherence to First United dress policy.Recommending to manager possible methods to improve department.Employee specifications:High school diploma or GED required.Prior banking/mortgage experience preferred.Basic mathematical skills.Proficient computer skills.Exceptional customer service skills.Good problem-solving and decision-making skills.Strong organizational skills.Strong interpersonal skills and ability to work well with a wide range of people.Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.Willingness to accept additional responsibilities.Dependable and adheres to time-lines and schedules.Takes initiative in development and completion of projects.