Overseeing the loan process from start to finish, the full-time remote Branch Operations Manager will provide exceptional customer service, manage a diverse loan pipeline, and ensure compliance with mortgage regulations while assisting borrowers in understanding their financial options. Key responsibilities: Communicate with borrowers to explain loan programs, costs, and documentation Review and audit mortgage files for income, assets, and credit documentation to ensure loan stability Manage a pipeline of various loan types, ensuring the best program structure based on borrower circumstances Required qualifications: Bachelor's degree or equivalent combination of education and experience 3-5 years of residential mortgage processing experience Familiarity with Encompass LOS is preferred Knowledge of RESPA guidelines and mortgage regulations Experience with DU, LP, Microsoft Outlook, and Windows