Join Our Team: Mortgage Loan Servicing RepresentativeDo you enjoy solving problems, helping people, and keeping things running smoothly behind the scenes? We're looking for a detail-oriented, member-focused Mortgage Loan Servicing Representative to join our team! If you thrive in a fast-paced environment, love working with numbers and systems, and take pride in delivering excellent service, we'd love to meet you.What You'll Be DoingThink of yourself as the go-to expert who keeps our mortgage and HELOC accounts running smoothly.On any given day, you might:Assist members with mortgage and HELOC questions over the phoneRespond to email inquiries and help resolve account issuesProcess loan payments, transactions, and account adjustmentsManage escrow impound accounts for taxes and insuranceReview reports and monitor mortgage portfoliosProcess loan documentation such as payoffs, reconveyances, and subordinationsMonitor and recommend action for all collateral with delinquent property taxesResearch and resolve account discrepanciesEnsure accounts and processes stay compliant with policies and regulationsCollaborate with internal teams to solve problems and support membersHelp with audits, reports, and daily balancingIn short, you'll help make sure everything behind the scenes of our mortgage servicing process runs accurately, efficiently, and smoothly.What We're Looking ForWe're searching for someone who is organized, dependable, and enjoys helping others.Requirements:High school diploma or equivalentAt least 2 years of experience in a financial institution, preferably in mortgage loan servicingStrong communication and customer service skillsAttention to detail and strong problem-solving abilitiesBasic knowledge of loan servicing documentation and regulationsComfortable using Microsoft Windows and core banking systemsWhy You'll Love Working HereSupportive and collaborative team environmentOpportunities to grow your financial services expertiseMeaningful work helping members manage one of their most important investments—their homeIf you're ready to bring your skills, organization, and customer-first mindset to a team that values what you do, we'd love to hear from you!Apply today and help us keep homeownership running smoothly.NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.Compensation and job title is commensurate with experience and may fall under the following pay ranges:Mortgage Loan Servicing Representative - $23.23/hr to $30.00/hrPlease note that the salary information is a general guideline only.
Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.NGFCU is an Equal Opportunity EmployerPursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.Monday through Friday 8:00 am to 5:00 pm