Mortgage Loan Servicing Representative

Mortgage Loan Servicing RepresentativeBuilding a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our culture is about our people, the ones in our communities and the ones that work with us.Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you.

You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are.

If this sounds interesting to you, keep reading and let's talk.Compensation RangeHourly: $21.40 - $27.65 (Amount based on relevant experience, skills, and competencies.)About This JobThe main purpose of this job is to handle every aspect of a mortgage loan after origination. This role handles customer service, escrow accounts, loss mitigation, taxes, insurance, modifications, accounting, investor accounting and payoffs.Essential FunctionsPerform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions; includes administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service or defaultProcess payments or advances on loans, including maintenance and adjustments, utilizing multiple systems applicationsProcess mortgage releases and subsequent documents to borrowersPerform customer service via telephone, email and chatPerform other duties as assignedKnowledge, Skills & Abilities RequiredThorough knowledge of all aspects of the specific functional area and ability to understand the interrelationship of all mortgage servicing functions and the resulting impact preferredDemonstrates self-initiative in problem identification or provides assistance as needed within specific functional area as well as the groupAbility to work with other departments to meet time requirementsAbility to consistently meet or exceed minimum departmental productivity standardsMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesInquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesIntermediate level proficiency with Microsoft Word, Excel, Teams and OutlookEducation & ExperienceHigh school diploma or equivalent combination of education and experience required2+ years Real Estate loan experience preferred2+ years of customer service via telephone, email and chat, experience preferredMust be eligible to work in the U.S. without sponsorship now or in the future.The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.

In addition, we offer career development, education assistance, and voluntary supplemental benefits.