Mortgage Loan ProcessorNorthpoint Mortgage, recognized as one of the Boston Globe's 2025 Top Places to Work, is a growing New England–based mortgage lender seeking an experienced Mortgage Loan Processor to join our Operations team. This full-time opportunity is ideal for a highly motivated professional with strong Encompass experience and a customer-focused approach to loan processing.The successful candidate will bring 3+ years of mortgage processing experience, demonstrate excellent communication skills, and work effectively with loan officers and clients in a fast-paced, collaborative environment. In addition to a positive and supportive workplace culture, Northpoint Mortgage offers competitive compensation, comprehensive benefits, and an excellent work-life balance.
This position is based in the Westborough, MA area and offers the potential for a hybrid or primarily remote work arrangement.Skills & Experience RequiredMinimum of 3 years of mortgage processing experienceProficiency with Encompass Loan Origination SoftwareExperience with State Housing loan programsNon-QM loan experience a PLUSStrong verbal and written communication skills with a customer-service mindsetAbility to prioritize tasks, manage deadlines, and see files through to completionStrong problem-solving and multitasking abilitiesAccountability for managing loan production and pipeline flowSolid understanding of mortgage fundamentals, including:Conventional, USDA, and VA loan programsIncome calculationsRunning AUS and interpreting findingsReviewing guidelines and resolving complex loan scenariosHigh level of computer and software proficiencyKey ResponsibilitiesEstablish and maintain strong client relationships through consistent communication via phone, email, and text throughout the loan processProvide timely, knowledgeable responses to client inquiries while collaborating closely with internal Northpoint teamsSet up and disclose new loan files; request, review, and clearly explain required documentation, including initial disclosuresProactively communicate loan status updates and address borrower questions or concernsFollow up on outstanding documentation and establish deadlines to ensure efficient and timely pipeline movementCompensation is commensurate with experience.