Mortgage Loan Officer - Tacoma

Mortgage Loan OfficerLocation: 1101 Pacific Avenue - Tacoma, Washington Job SummaryThe Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The MLO is expected to develop referrals as a means to grow Key's home lending business and client base. The MLO is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality.ResponsibilitiesProspects home lending business to build and develop new client loan originations and relationships and new originations. This can include developing internal referral relationships as well as developing external centers of influence to refer home lending opportunityOriginates and processes 1-4 family residential real estate mortgage transactions in accordance with Home Lending process and product guidelinesResponsible for gathering documents at the time of registering a loan and is expected to remain the primary point of contact for the client during the duration of the loan processMaintains high standards of client satisfaction and quality, ensures sales/originator systems and workflows are efficiently controlledDevelops and maintains in-depth knowledge of products and services as well as knowledge of competitors and competitive products while serving as the subject matter expert within the marketMaintains proficiency on sales/originator systems and develop and maintain efficient workflowsKeeps informed of trends and developments in the real estate market and mortgage industryAbility to foster internal and external relationshipsPerforms other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without noticeComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and KeyEducation QualificationsBachelor's Degree Business related field or equivalent experience (preferred)Experience Qualifications3+ years Experience as a loan officer in 1st mortgage production (preferred)3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred)Tactical SkillsExcellent communication skills both written and verbalDemonstrated strong customer service skillsProficient in sales and service skills; including tele-consulting, prospecting, networking and COI relationship managementStrong financial acumenPersonal SkillsEmotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business resultsPractical SkillsBusiness Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerationsOral & Written Communication: Develops a clear, complete understanding of needs and problems through careful listening, probing, reflecting, and summarizing; conducts discussions that are sincere and fully expressedCore CompetenciesAll KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.Physical DemandsGeneral Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.Driving RequirementsMay need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.Compensation and BenefitsThis position is eligible to earn an hourly rate of $16.66 per hour.

Compensation for this role also includes short-term incentive compensation subject to individual and company performance.Please click here for a list of benefits for which this position is eligible.Job Posting Expiration Date: 09/12/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing