Mortgage Loan Officer Assistant

Mortgage Loan Officer AssistantLocation: Jackson Ohio area (Office-based)Job Type: Full-TimeSchedule: Monday through Friday 8 am – 5 pm, occasionally on call as neededAbout the RoleWe are seeking a reliable and detail-oriented Mortgage Loan Officer Assistant to support our branch mortgage team in delivering exceptional service to borrowers. In this role, you will play a key part in managing borrower communications, ensuring timely follow-up on outstanding items, and preparing pre-approval letters to help move applications forward efficiently.Key ResponsibilitiesManage and track borrower follow-up items, including requesting and collecting missing documents, income verification, and other loan-related requirementsPrepare and issue accurate pre-approval letters in a timely mannerMaintain regular communication with borrowers via phone, email, and text to provide updates and answer basic questionsMonitor loan pipeline and ensure all follow-up tasks are completed according to deadlinesCoordinate with the Loan Officer and processing team to resolve any borrower-related issues or delaysUpdate loan files and systems with current borrower information and status notesProvide general administrative support to the mortgage team as neededBe available for on-call or as-needed support on weekends when urgent borrower needs ariseQualificationsPrevious experience in mortgage lending, loan processing, or as a loan officer assistant is strongly preferred, but not requiredUnderstanding of mortgage loan documentation and the pre-approval process is a plusExcellent organizational and time-management skills with the ability to manage multiple tasks and deadlinesStrong attention to detail and accuracyProfessional written and verbal communication skillsProficiency in Microsoft Office (Word, Excel, Outlook) and experience with mortgage loan origination systems (LOS) is a plusAbility to work independently while maintaining strong collaboration with the teamWhat We OfferCompetitive salaryMedical, Dental and Vision Insurance available day 1Company-Paid Life and Long-Term Disability Insurance401(k) Retirement Plan with Company MatchPaid Time Off (PTO) + Paid HolidaysOpportunity to gain valuable experience in the mortgage industrySupportive team environment focused on borrower successIf you are organized, responsive, and enjoy helping borrowers navigate the mortgage process, we encourage you to apply!