Mortgage Licensing Support Specialist

Agency

NC Office of the Commissioner of Banks

Division
NC Office of the Commissioner of Banks

Job Classification Title
Office of the Commissioner of Banks (NCCOB) is responsible for the chartering and regulation of North Carolinas state banks, trust companies, mortgage companies, as well as registration and licensing of various financial institutions operating in North Carolina. Our mission is to promote and maintain the strength and fairness of the North Carolina financial services marketplace through the supervision and regulation of financial service providers in that marketplace.
Make a Difference in North Carolina’s Mortgage Industry
Are you detail-oriented, customer-focused, and interested in financial services and regulatory compliance? Join the North Carolina Office of the Commissioner of Banks (NCCOB) as a Licensing Support Specialist and play an important role in protecting consumers and supporting a fair, responsible mortgage lending industry across North Carolina.
In this role, you’ll help mortgage professionals navigate the licensing process, ensure applications and renewals are processed accurately and on time, and assist with consumer complaints. You’ll apply state and federal laws, regulations, and established procedures while delivering responsive, professional service to licensees, consumers, colleagues, and other stakeholders.
If you enjoy solving problems, organizing information, communicating with people, and taking ownership of your work, this is an opportunity to put your skills to meaningful use in public service.
As a member of the Non-Depository Mortgage Licensing Department, you will:
• Support the licensing process: Review, process, and maintain mortgage license applications and renewals in accordance with the North Carolina SAFE Mortgage Licensing Act and established deadlines.
• Deliver excellent customer service: Respond to questions and provide timely, helpful information to current and prospective licensees, internal customers, and other stakeholders by phone and in writing.
• Interpret and apply relevant state and federal laws, the North Carolina Administrative Code, and agency policies and procedures to licensing activities.
• Process consumer complaints efficiently and accurately in accordance with established procedures.
• Prepare and send professional customer correspondence, maintain accurate records, and upload required documentation.
• Exercise independent judgment, resolve routine and complex issues within your responsibilities, and manage competing priorities with limited supervision.
• Participate in training, contribute to special projects, assist other agency divisions as needed, and share knowledge with colleagues.
• Protect confidential information: Handle sensitive information responsibly and comply with applicable confidentiality requirements, laws, and agency policies.
We’re seeking a dependable, service-oriented professional who takes pride in accuracy, communicates effectively, and can work independently while contributing to a team. (At least one (1) year of experience in mortgage lending, mortgage servicing, or the financial services industry.
Strong written and verbal communication skills, including the ability to draft correspondence, respond to emails, and handle phone inquiries professionally.
Proficiency with Microsoft Office applications.
The ability to interpret and apply policies, procedures, and applicable laws and regulations.
Strong organizational skills, attention to detail, sound judgment, initiative, and the ability to manage multiple tasks with limited supervision.
A willingness to learn, participate in training, assist with projects, and support the success of the broader agency.
Working knowledge of the

North Carolina SAFE Mortgage Licensing Act

and the

North Carolina Administrative Code

.
If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. Applicants must have a high school diploma or GED and two years of administrative support experience, preferably in the financial services industry, or an equivalent combination of education and experience.
The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.