Providing exceptional customer service, the full-time Mortgage Call Center Representative will assist homeowners with routine and complex inquiries in a remote setting, utilizing an advanced telephony system and maintaining performance metrics from 12pm to 9pm EST. Key responsibilities Assist homeowners with inquiries and requests in a fast-paced call center environment Utilize good judgment to resolve customer issues and track all communications accurately Achieve individual and team performance goals while following escalation procedures for unresolved concerns Required qualifications High School Diploma or equivalent required Knowledge of customer service principles and practices 2 years of Call Center or Customer Service experience preferred Basic mortgage product knowledge preferred
Mortgage Call Center Representative in workfromhome at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.