Mortgage Branch Manager – Non-Producing

• Manage the daily operations of the Loan Production Office (LPO), ensuring efficiency and productivity
• Supervise at least two full-time LPO employees or the equivalent
• Provide input into hiring and firing decisions
• Mentor and coach employees to optimize performance, business growth, and professional development
• Conduct regular business planning and sales strategy meetings
• Maintain an open-door policy to support and engage employees
• Ensure compliance training and continuing education requirements are completed
• Develop and maintain relationships with prospects, customers, and referral partners
• Educate customers on mortgage loan processes, products, pricing, and payment structures
• Assist customers in structuring loans to meet financial needs and goals
• Support employees in using bank-approved tools to grow business opportunities
• Recruit additional personnel to grow the team and expand the business
• Ensure adherence to bank policies, regulatory requirements, and industry best practices
• Monitor loan pricing management for compliance with bank guidelines
• Report suspected fraud or unauthorized activities to bank management
• Safeguard borrowers' non-public personal information
• Assist in managing expenses, P/L, and overall business strategy
• Refrain from all loan origination activities as a non-producing manager

Requirements

• Proven leadership experience in mortgage lending and loan production management
• Strong knowledge of mortgage products, pricing, and regulatory compliance
• Excellent communication, negotiation, and relationship-building skills
• Ability to drive sales and business growth while maintaining operational integrity
• Proficiency in mortgage software tools and financial analysis
• Commitment to team development and customer education
• More than 50% of working hours dedicated to management and supervision of LPO employees
• Ability to meet or exceed five funded mortgage units per month
• Must supervise at least two full-time LPO employees or the equivalent
• Must comply with bank-mandated compliance training and continuing education requirements
• Must adhere to bank policies, regulatory requirements, and industry best practices
• Must not engage in loan origination activities, including actions defined under the Truth in Lending Act and applicable licensing laws

Core Competencies

Demonstrates strong leadership in mortgage lending and loan production management, with a focus on team development, compliance, and customer education. Proficient in managing operations, driving sales growth, and ensuring adherence to regulatory requirements.

Highest-signal resume keywords

• Leadership Experience in Mortgage Lending
• Knowledge of Mortgage Products and Pricing
• Regulatory Compliance Expertise
• Proficiency in Mortgage Software Tools
• Sales and Business Growth Management

ATS Optimization Keywords

Hard Skills

• Mortgage Lending Management
• Financial Analysis
• Loan Production Management
• Compliance Training
• Business Strategy Development

Soft Skills

• Excellent Communication Skills
• Negotiation Skills
• Relationship-Building Skills
• Mentoring and Coaching
• Team Development

Industry Keywords

• Loan Production Office (LPO)
• Regulatory Requirements
• Bank Policies
• Truth in Lending Act
• Customer Education

Tools & Technologies

• Mortgage Software Tools