Driving growth and strategic value creation, the fully remote Mortgage Strategic Account Manager will build and nurture relationships with high-value mortgage clients, lead client strategy development, and ensure alignment on objectives while meeting revenue and retention targets. Key responsibilities Builds and maintains trusted relationships with senior-level mortgage clients to establish long-term partnerships Leads executive-level client engagement activities and collaborates with internal teams to develop solutions and drive measurable outcomes Monitors account performance and financial metrics, providing regular updates and forecasts while championing continuous improvement initiatives Required qualifications Bachelor's degree in business, marketing, or a related field plus 7+ years of experience in account management or client success within the mortgage industry Proven ability to develop strategic plans and execute growth initiatives based on complex client business models Exceptional communication, negotiation, and relationship-building skills with experience in leading cross-functional teams Strong data analysis and decision-making abilities to guide strategy and achieve measurable results Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)