Monitoring Lead

Monitoring LeadProtos Remote Services has an immediate need for a Monitoring Lead to join their rapidly growing team. This position is on-site in Norcross, GA and operating hours are overnight.Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.Essential Duties & ResponsibilitiesMonitor live streaming of surveillance cameras for suspicious activityIdentify patterns and abnormalitiesRespond to camera alerts per established protocolsAlert local authorities and/or organizations for critical incidentsReview archived camera footageProvide excellent customer serviceAssist the Monitoring Supervisor with managing the performance a team of approximately 35 Monitoring Specialists and Monitoring Leads to ensure activities shown on camera surveillance are properly responded to and documentedResponsible for assisting with the training of new-hire Monitoring SpecialistsResponsible for preparing and distributing detailed reports of site-related incidents to property managers and stakeholdersResponsible for regular communication on day-to-day activities and issues to the Monitoring Supervisor and Monitoring ManagerQualifications & ExperienceHigh School Diploma or equivalent requiredProficient computer skills and ability to learn new softwarePositive, professional demeanorMust be detail oriented, focused, and reliableAbility to multi-task while still meeting service expectationsPrevious experience in security, loss prevention or remote monitoring requiredSupervisory/management experience preferredWhy You'll Love Working With UsPurpose Driven Work – Every role contributes to building smarter, more secure environmentsGrowth Opportunities – Mentorship, cross functional projects, and career developmentCollaborative Culture – Open communication, respect, and team first thinkingPeople First Values – Inclusive culture and generous employee supportBenefits Include:Competitive compensationHealth, Vision, Dental, and Life InsuranceEmployee Assistance ProgramFSA / HSA401(k) with employer contributionExcellent Paid Time Off (24 days)Collaborative work environment (and great coffee!)Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing). The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.