Leading cross-functional execution, the full-time remote Money Network Operations Director will manage operational workflows, vendor performance, and client strategy to enhance cardholder servicing and client outcomes. Key responsibilities Oversee operational performance management for cardholder servicing, including trend analysis and action planning Drive growth initiatives for the EBT platform and manage vendor performance through reviews and issue resolution Lead incident and problem management for operational events, ensuring effective communication and remediation tracking Required qualifications Bachelor's degree or equivalent experience 4-7 years of experience in operations leadership, client experience, or vendor management in a financial services environment Background in Pre-paid Debit or EBT with demonstrated ability to manage vendors and resolve issues Strong analytical skills with experience in translating data into operational actions Proven communication and stakeholder management skills, including experience with client governance