Mobile Health Vehicle Operator (Bilingual)

Job Summary:
Under general supervision, safely and responsibly drives the Southern Californias Mobile Health Vehicle to and from its home location to a wide variety of locations throughout the Region. Assumes responsibility for monitoring and ensuring maintenance and service needs are met of the vehicle. Performs proper set-up and breakdown of vehicle to service patients. Provides general reception, including answering the telephone, assisting patients in obtaining medical services, scheduling patients for medical appointments and collecting payments for services rendered. Essential Responsibilities:

• Primary driver of (40ft) health vehicle. Vehicle pick up, delivery, set-up, tear down, including onboard generator, septic and power, any and all electronic equipment, such as computer, printer, fax, etc., returning vehicle to designated facility at end of event.
• Ensures proper/timely scheduled maintenance of vehicle, including tracking maintenance.
• Maintains and checks equipment for malfunction and/or damage.
• Assist with initial problem identification and solution under the direction of a higher level resource.
• Responsible for inventory of RV includes electronic assets, equipment, supplies and other items associated with the RV. Interacts with members/patients to schedule appointments.
• Greets members and provides reception services.
• Collects payment for services rendered.
• Answers and returns telephone calls and messages.
• Provide excellent customer service-patients, employers, staff.
• Prepare and process a variety of forms (i.e. AVS, off-work/ back to work, exchange of records).
• Works closely with clinical staff.
• Exhibits strong interpersonal skills.
• Stocks and supplies medical office materials (some lifting required, up to 75 lbs).
• Cleans and organizes vehicle (in-between scheduled EVS).
• Fills and empties water/waste tanks.
• Performs fundamental IT trouble-shooting.
• Travels within Southern California Region, including overnight stays.
• May perform other duties as required.
• SPECIAL JOB FEATURES: Starting and end times may vary. This person will be working Mobile Health Vehicle and will require routine travel to employer sites and community locations throughout southern California region. The position is usually 4 days a week, but could include weekends on occasion.

Basic Qualifications:
Experience

• Minimum one (1) year of recent experience in a customer service environment.

Education

• High school diploma.

License, Certification, Registration

• Class B CDL with Air Brake Endorsement (in the state where care is provided)

Additional Requirements:

• Knowledge of computer software applications.
• Knowledge of SCAL freeways.
• Bilingual (English/Spanish) Level I required.

Preferred Qualifications:

• Medical terminology Bilingual, English and Spanish
• Basic knowledge of computer hardware.

Notes:

• Must have flexible schedule.
• Will be asked to help with other activities on MHV.
• This is an on call position, days and hours may vary.
• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.

Primary Location: California,Downey,Orchard Medical Offices Building D
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Sun, Mon, Tues, Wed, Thu, Fri, Sat
Working Hours Start: 07:00 AM
Working Hours End: 03:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: B01|SEIU|Local 399
Job Level: Individual Contributor
Department: Orchard MOB #D - Family Medicine-O/S Facilities - 0806
Pay Range: $30.48 - $33.76 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 75 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.